Last month, we looked at how a small to medium sized business could benefit from a proactive support model. What if your business already has an internal IT resource? Whether you have a small team or a single employee, many small to medium businesses can still benefit from a comprehensive reactive IT solution. Also known as a break/fix it model, a reactive support plan is there for you when an issue arises that cannot be handled in-house. Here are a few benefits this plan has over a proactive support model.
Handling Infrequent Issues
One aspect of a reactive IT solution is right in the name; the plan only comes into play when it is needed. This provides the business with outsourced IT help when the worst happens, while remaining an effective backup plan if an issue arises that can be handled in-house. This model is also a great compliment if the current IT infrastructure in place was well planned and rarely encounters IT issues or downtime.
Save Cost on Strategy
Since a reactive model comes into play when issues arise, business can save cost on strategic planning and alignment meetings. Ideal for those who are already dialed-in to current IT trends, a reactive plan functions as the back-up should the current implementation fail. If you feel confident in your internal infrastructure setup and routinely keep it up-to-date, a reactive support model may fit well into your IT resource pool.
Utilizing In-House Resources
There are many benefits to housing an internal IT person or team, and many businesses may do so if they have the resources. If it can be done, these internal sources are great for both implementing and maintaining a functioning IT infrastructure. A reactive IT support plan fits well into these situations by providing the highest caliber of IT support to be used as a backup plan, in the event the internal team cannot find a solution. Many problems can be handled by a small internal team but for those big issues, relying on an external source who specializes in managed it services is a good option to have available.
Variable Cost when Needed
As mentioned before, a reactive IT support plan kicks in once something goes down and needs to be remedied. As such, a variable cost will come into play depending on the situation and the effort to get the problem resolved. However, unlike the proactive model, if the IT network is up and running there is no cost for the reactive model; only when you need it. This effectively puts the control of your IT cost in the hands of your internal team, and it is ideal if the business can handle variable costs when an issue arises.
If a small to medium sized business has the resources to facilitate their own internal IT team, a reactive support model is usually a good option to provide complete IT support for their network. The IT management and general maintenance is left up to the internal team, saving the business the extra expenditure for outsourcing their IT service. Only when something that the internal team cannot handle does the reactive plan swing into action, with the cost being associated with the time and resources it takes to resolve. This plan can be achieved by utilizing a reliable third-party IT service provider. At The SMB Help Desk, we strive to be more than just another outsourced IT solution; we are your IT partner.