Local, experienced and full-service IT help desk.

As part of our full suite of managed it support and services, our team provides an as-needed IT help desk of technology solutions to support our clients on demand. Our engineers provide comprehensive infrastructure services from break-fix support to project based IT upgrades and implementations.

IT infrastructure support icon

BREAK / FIX SERVICE

IT problems arise. We have the right resources needed to assist your team when they occur. Our certified team of engineers can help beyond basic IT break/fix and provide your team with knowledge to support the full spectrum of technology that your business relies on. We work as an extension of your team providing both remote support services and onsite local resources.

icon-partnership

PROJECT BASED ASSISTANCE

SMB goes beyond the basic break/fix model by providing proactive implementations to enhance your technology environment. We provide expert advice and guidance to select the right solution based on your needs and have an expert team of IT engineers that will execute on your technology implementation from your physical network to a server refresh and beyond.

From our initial meeting in a casual atmosphere I was able to explain our needs, they were clearly understood, and we were given pricing and a completion date. SMB exceeded my expectations and came in sooner than promised and under budget. That is rare in any business and so greatly appreciated in the IT world. SMB is not just IT guys trying to run a business but business people running an IT company – that’s the biggest difference!

Tom Finnegan, Vice President - Thillens, Inc.

Our infrastructure service suite at a glance.

Post-implementation icon

BREAK/FIX SERVICE

icon-upgrades

SERVER UPGRADES
AND SUPPORT

icon-commdev

NETWORK IMPLEMENTATIONS
AND UPGRADES

Managed IT Services & Support icon

WIRELESS SOLUTIONS

icon-network

EXCHANGE IMPLEMENTATIONS AND UPGRADES

IT infrastructure support icon

SECURITY PATCHES AND MAINTENANCE

IT Partnerships

Our strong partnerships help ensure your success.

The value that we bring is not only our team. We also bring a group of strong partnerships. We have evaluated multiple organizations and the related products and services to bring the best in breed, industry leaders that have a set of solutions to help support your organization.

As your IT partner, we can work on your behalf to get the right pricing and put together a “good, better, best” set of options that you can leverage to make the right decision for your business. We have the resources to help support your implementation and we have the relationships to make sure everything is done right — the first time.

Other areas of expertise with Infrastructure.

Server implementations and upgrades

Regardless of whether you need a new server or an upgrade to your existing server, our team has the expertise to identify the requirements, design the solution, procure the licenses and hardware to implement your server infrastructure where you need it to be.

Email system upgrades and migration

Email migrations are a scary proposition to most companies.  But they don’t have to be.  Our team of migration professionals using our processes are able to move your email from virtually any platform to Exchange, hosted or on-site, with no downtime, no loss of data, and the cutover to happen when we say it will happen.  We manage it all.

Desktop PC and virtual desktop

The world of each of our clients’ users starts at the desktop.  Regardless of whether they use a PC, laptop, tablet or other device, the desktop operating system is the foundation for their productivity.  For most users it’s located on their device.  But, the desktop can also be virtual, hosted in a server.  Our team of expert desktop consultants can help you understand the options available to you.

Network infrastructure implementations and upgrades

Your network is the backbone of everything you do in your environment. We can help you make sure that your users have the fastest data communications infrastructure they can get.  Regardless of whether you have an existing network, growing your networked, or starting from scratch count on our team to analyze your needs, design, procure and configure the network that meets your needs.

Wireless solutions

With the increase of devices entering the workplace, businesses need to provide fast and reliable wireless infrastructure to support these devices.  Our team of engineers can help you identify the technology that meets your needs securely and affordability.

Internet service provider solutions

Are you looking for new or better internet service?  The SMB Help Desk has relationships with virtually every internet service provider in the nation.  Allow us to help you get the fastest and most reliable service for your location that your budget can afford.

IT assessments and recommendations

Over time, our clients can lose track of what their IT environment is doing.  Perhaps you have changed technical support teams, had an employee quit, or are experiencing an ongoing issue that you can’t seem to resolve.  Our team offers IT Assessments to help you understand what you have, ensure it’s doing what you need and make recommendations to get your environment back on track to support your business.

Infrastructure security

Security is in the front of everyone’s mind today.  Most business owners don’t understand what they should do to ensure their environment, data and technology is protected from theft, fraud and malicious activity.  The SMB Help Desk’s team of security professionals can design a solution that protects you at a price point that you can afford.

Backup and disaster recovery

Data loss can be catastrophic to a business. SMB has a variety of options that can give you the peace of mind that your data will always be there for you.

Business continuity planning

Are you prepared to continue doing business should a catastrophic event take place?  What are your plans should your office or building no longer exist?  How do you continue to survive?  Our team can help can help your business’ continuity plan.  We can analyze the various systems needed to support your business and put a plan in place ensure that you remain in business should an event occur.

Contact Us Team SMBHD