Add Strategic Value with Managed IT Services & Support.
We are a Chicago & Austin based full-service Managed IT Services provider with the right people, process and focused technology to deliver 24×7 support for your business. Our team understands that most small to medium size businesses cannot afford the cost to hire a full time internal technology resource so we act as our clients’ outsourced CIO, technology support team and help desk.
We work with our clients to proactively manage their technology, giving them the ability to focus on more strategic projects that will drive the growth of the business. Our team of technology engineers will help you scale your organization and ensure that your IT is aligned with your goals.
Reach Out to Our Managed IT Services Team
Executive alignment for proactive IT planning.
YOUR NEW CIO
Through quarterly business reviews your outsourced CIO will seamlessly become a member of your staff when needed to advise, recommend, assist with IT budgeting and planning, and direct the technology issues your business faces everyday.
DESIGN & PLANNING
Your business is going to change and as it does we’re here to help. Our team will make recommendations and develop designs to ensure your technology will support your business. We will leverage best practices to ensure that you have the right solutions in place for your budget.
We have built a solution so you have a predictable, fixed IT support cost that you can plan and budget around. Unlike many other managed IT services providers you can scale your organization up and down quickly with known costs.
SMB has a team of technology experts that take a business first approach to technology. We offer more than simply support engineers, but experts in front- and back-office business processes that you can leverage to help plan and ensure your business is set for growth.
At our core – day to day Managed IT Services and Support.
24×7 REMOTE HELP DESK
Our engineers are available around the clock to provide IT support to your team. You will have access to an engineer 24×7 for phone support, and we have on-boarded an industry leading set of tools to monitor and connect to any team remotely when needed. Our self-service portal allows your team to access how-to knowledge and interact with our team.
ON SITE SUPPORT
We are responsible for your technology environment. While most support can be provided more efficiently remotely we have local engineers to come on site to resolve a problem when needed. No additional charges and no travel costs – we make sure your team is up and running efficiently.
Our team actively manages your environment to identify problems before you do. We monitor 24×7 for problems such as virus infection, security breaches, system failures, improper employee usage and resource problems. If any failure occurs we repair, clean or shutdown the problem as quickly as possible.
Security is important for your business. We provide security software and measures for all of our customers to prevent SPAM, viruses and malware. We actively manage and monitor your network from a central location and ensure that your technology has not been breached.
Transparency is our foundation.
You will always know what is going on in your organization with instant access to the SMB community. You can track your tickets, initiate requests, view historical spending and even check your current SLA. Everything in real time.
We account for and track all of your inventory and resources in your organization. This includes hardware and software. We make your inventory accessible to you 100% of the time and available to be downloaded to Excel.
SMB has personalized Managed IT Services. Most IT businesses I have dealt with have a very dry, matter-of-fact approach to customer interaction. SMB is very personable, and really seems to enjoy talking to their clients and solving their problems.
Nick Bionda, Sr. Accountant - Second City Leasing