Grow your business with Managed IT Services & Support.
We are a Chicago and Austin based full-service Managed IT Services provider with the right people, process and focused technology to deliver 24×7 support for your business. Our sole focus is to fully support your IT environment so that you can focus on your businesses growth.
SMB’s team of IT engineers are certified and complete continuing education annually to provide the highest level of IT support and service delivery. Our team of IT engineers are certified in every area of the IT service spectrum to ensure maximum up-time for our clients.
STOP FIGHTING FIRES
As your business grows, the number of IT support requests and issues will only grow with it. We provide proactive monitoring, security management and on site support service so your time can be spent working on more strategic, value-added project for your business.
We’re your IT services & support partner focused on the future. We work with you to complete 4 quarterly technology reviews with your executive team to ensure your technology strategy is properly aligned with your business’s overall strategy. We’re your outsourced CIO.
Where SMB has set themselves apart is that they help me see the bigger picture and take responsibility for delivering IT support for my business. With SMB our IT support has been a match made in heaven.
Rob Holton, COO - Video Medicine
Add strategic value with Managed IT Services.
Let your team focus on more strategic projects that drive revenue or lower the bottom-line with managed IT services and support from SMB. We won’t let your technology get in the way of your business being great.
Support in the Cloud.
Our team understands that most small to medium size businesses cannot afford the cost to hire a full time internal technology resource. We take pride in offering a solution for our clients that is based on the highest standard available in the managed IT services industry.
We act as our clients’ outsourced CIO, technology support team and help desk. We work with our clients to proactively manage their technology to increase operational excellence, decrease technology outages and decrease operating expenses.
Executive alignment for proactive planning.
YOUR NEW CIO
Through quarterly business reviews your outsourced CIO will seamlessly become a member of your staff when needed to advise, recommend, assist with budgeting and planning, and direct the technology issues your business faces everyday.
DESIGN & PLANNING
Your business is going to change and as it does we’re here to help. Our team will make recommendations and develop designs to ensure your technology will support your business. We will leverage best practices to ensure that you have the right solutions in place for your budget.
We have built a solution so you have a predictable, fixed IT support cost that you can plan and budget around. Unlike many other managed IT services providers you can scale your organization up and down quickly with known costs.
SMB has a team of technology experts that take a business first approach to technology. We offer more than simply support engineers, but experts in front- and back-office business processes that you can leverage to help plan and ensure your business is set for growth.
At our core – day to day Managed IT Services and Support.
24×7 REMOTE HELP DESK
Our engineers are available around the clock to provide IT support to your team. You will have access to an engineer 24×7 for phone support, and we have on-boarded an industry leading set of tools to monitor and connect to any team remotely when needed. Our self-service portal allows your team to access how-to knowledge and interact with our team.
ON SITE SUPPORT
We are responsible for your technology environment. While most support can be provided more efficiently remotely we have local engineers to come on site to resolve a problem when needed. No additional charges and no travel costs – we make sure your team is up and running efficiently.
Our team actively manages your environment to identify problems before you do. We monitor 24×7 for problems such as virus infection, security breaches, system failures, improper employee usage and resource problems. If any failure occurs we repair, clean or shutdown the problem as quickly as possible.
Security is important for your business. We provide security software and measures for all of our customers to prevent SPAM, viruses and malware. We actively manage and monitor your network from a central location and ensure that your technology has not been breached.
Transparency is our foundation.
You will always know what is going on in your organization with instant access to the SMB community. You can track your tickets, initiate requests, view historical spending and even check your current SLA. Everything in real time.
We account for and track all of your inventory and resources in your organization. This includes hardware and software. We make your inventory accessible to you 100% of the time and available to be downloaded to Excel.
SMB has personalized service. Most IT businesses I have dealt with have a very dry, matter-of-fact approach to customer interaction. SMB is very personable, and really seems to enjoy talking to their clients and solving their problems.
Nick Bionda, Sr. Accountant - Second City Leasing