Privacy Policy

This privacy policy discloses how The SMB Help Desk, Inc. uses and protects any information that you give The SMB Help Desk, Inc. when you use this website. We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. The SMB Help Desk, Inc. may change this policy from time to time and all updates will be posted on this page.

What data we collect:

To serve you better and understand your needs and interests, The SMB Help Desk, Inc. may collect data including the following information: name and job title, contact information including email address and telephone number, demographic information such as postcode, preferences and interests and other information relevant to customer surveys, event registration and/or offers. When purchasing services or solutions, The SMB Help Desk, Inc. requires you to provide the Company with financial qualification and billing information, such as billing name and address, credit card number, and the number of employees within the organization that will be using the services and solutions.

What we do with the data we collect:

We require this information to understand your needs and provide you with a better service, and for internal record keeping. We may use the information to improve our products and services. We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided. From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customize the website according to your interests.

How we use cookies:

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We use traffic log cookies to identify which pages are being used. This helps us analyze data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not.

Third party cookies could be used to display relevant adverts across sites that you visit on the internet, based on pages you engage with on the site. You can opt out of this by visiting google ad settings

A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Web Beacons:

The SMB Help Desk, Inc. uses Web beacons alone or in conjunction with cookies to compile information about Customers and Visitors’ usage of The SMB Help Desk, Inc.’s Web sites and interaction with emails from the Company. Web beacons are clear electronic images that can recognize certain types of information on your computer, such as cookies, when you viewed a particular Web site tied to the Web beacon, and a description of a Web site tied to the Web beacon. For example, The SMB Help Desk, Inc. may place Web beacons in marketing emails that notify the Company when you click on a link in the email that directs you to one of The SMB Help Desk, Inc.’s Web sites. The SMB Help Desk, Inc. uses Web beacons to operate and improve The SMB Help Desk, Inc.’s Web sites and email communications.

Social Media Features:

The SMB Help Desk, Inc.’s Web sites may use social media features, such as the Facebook ‘like’ button. These features may collect your IP address and which page you are visiting on The SMB Help Desk, Inc.’s Web site, and may set a cookie to enable the feature to function properly. You may be given the option by such Social Media Features to post information about your activities on The SMB Help Desk, Inc.’s Web site to a profile page of yours that is provided by a third party Social Media network in order to share with others within your network. Social Media Features are either hosted by a third party or hosted directly on The SMB Help Desk, Inc.’s Web site. Your interactions with these features are governed by the privacy policy of the company providing the relevant Social Media Features.

Links to other websites:

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Security:

The SMB Help Desk, Inc. is committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Sharing:

Business Partners:

We partner with other companies to jointly offer products or services we provide. If you purchase or specifically express interest in a jointly-offered product or service from The SMB Help Desk, Inc. we share data about The SMB Help Desk, Inc. Customers collected in connection with your purchase or expression of interest with our partner(s). The SMB Help Desk, Inc. does not control our business partners’ use of the data about our customers we collect, and their use of the information will be in accordance with their own privacy policies. If you do not wish for your information to be shared in this manner, you may opt not to purchase or specifically express interest in a jointly offered product or service.

Third Parties:

This Privacy Statement sets forth the information The SMB Help Desk, Inc. collects on the The SMB Help Desk, Inc.’s Web sites and the information we share with third parties. The SMB Help Desk, Inc. does not authorize the collection of personal information by third parties through advertising technologies deployed on the Company’s Web sites, nor do we share personal information with any third parties collected from the Company’s Web sites, except as provided in this Privacy Statement.

Compelled Disclosure:

The SMB Help Desk, Inc. reserves the right to use or disclose information provided if required by law or if the Company reasonably believes that use or disclosure is necessary to protect the Company’s rights and/or to comply with a judicial proceeding, court order, or legal process.

Communication preferences:

If you provide The SMB Help Desk, Inc. with contact information, you can manage how the Company uses your information by accessing ourPreference Center. You may manage your receipt of marketing and non-transactional communications by clicking on the “unsubscribe” link located on the bottom of the Company’s marketing emails. Additionally, you can unsubscribe here.

Updating & accessing your information:

You have a right under the Data Protection Act 1998 to see what information we hold about you, subject to certain conditions. If you want to exercise this right, you should make an application to us in writing. We may ask you to provide us with sufficient information so that we can be sure of your identity. We also reserve the right to charge a small fee for providing you with the information you are requesting. If you would like to proceed with a request to see what data we hold about you, please write to: The SMB Help Desk, Inc., 4147 N. Ravenswood Ave., Chicago, IL. 60613, or email us at: inquiry@smbhd.com.