Proactive vs. Reactive IT Options for Business

There are certainly no shortages of IT support options for your business. Our business first approach means that we work with our clients to provide the right service based on their goals. But, the question for many of our clients is: what is the right IT services model for their business?

The IT services by definition.

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PROACTIVE

Our managed IT services and support provide proactive management of your IT network and devices 24x7x365.  Issues are addressed before they become a headache for your business and your team will have a defined service level agreement (SLA) for response and resolution. These measures are preventative in nature meaning maximum up-time for your users and business.

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REACTIVE

Break/fix IT service works just like it sounds: when something breaks you contact support to help resolve the issue. With break/fix services you do not have a pre-defined service level agreement (SLA) so response times can vary greatly. However, your service fees are variable and you pay for the time spent to fix the breaks.

Go with SMB. Great staff, extremely helpful, passionate about what they do and the service they provide is top notch. Again, great follow up from SMB.

Cathy Lindfors - OneSource HR

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The model that will work best for your business.

BREAK/FIX IT MODEL

This model is ideal for your business if:

  • You and your team rarely face technology issues.
  • You are particularly technology savvy and are familiar with IT trends and solutions so your business doesn’t need quarterly planning and strategic alignment.
  • You have a dedicated IT resource in-house.
  • You don’t require fixed costs and can handle variable costs associated with unexpected technology problems.

MANAGED IT SERVICES AND SUPPORT MODEL

This model is ideal for your business if:

  • You wish to maintain a low risk for downtime and increase the effectiveness of your technology investment.
  • You have a need for rapid support when problems do arise.
  • You would like to have predictable, fixed monthly costs related to IT service and support.
  • You would like the power of a full IT department without needing to hire multiple resources to maintain your environment and plan.
  • You would like advice to ensure your IT strategy aligns with your overall business strategy.

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