Transform your business with connected customers & partners.

Leverage the power of Salesforce Community Cloud™  to connect your customers and partners on a single, branded social platform. We provide first-class Salesforce Community Cloud consulting services to implement an innovative, branded solution to transform your business.

IMPLEMENTATION

Our consultants are experts with Salesforce Community Cloud™ implementations. We specialize in designing and implementing communities, including offering business process best practices, that meet the unique challenges of each of our clients. Our business-first approach means that your communities implementation will fit the needs of your customers and users.

COMMUNITIES DEVELOPMENT

We have deep expertise on the Salesforce Development and Salesforce Community Cloud™ Customizations. Our technical team is unrivaled in creating simple end-user focused solutions within complex business processes. Our deep technical knowledge of the Salesforce platform paired with our usability expertise means a deeper relationship with your customers.

With SMB and Salesforce we have built a central system that allows our organization to better support our members and franchise owners.  We now have better insight and visibility into every aspect of our business that we never had before.

Rachel Curtis, CEO & Founder - P31 Fitness international

We specialize in all 3 Salesforce Communities: Customer, Partner & Employee

Salesforce Customer Community

SALESFORCE CUSTOMER COMMUNITY

With Salesforce Customer Communities your organization can implement a self-service customer portal so your customers can help each other and themselves enabling your team to focus on other business issues. Enable your customers to request support, give direct feedback and more with Salesforce Customer Communities.

Salesforce Partner Community

SALESFORCE PARTNER COMMUNITY

Connect directly with your re-sellers, distributors and partners with Salesforce Partner Communities. Interact and collaborate on deals registered by your partners through your community while gaining visibility into your business’s entire pipeline.

Salesforce Employee Community

SALESFORCE EMPLOYEE COMMUNITIES

Engage with internal employees through a self service portal to allow for internal ticket management, knowledge and collaboration. Allow your employees to reward each other for contributions and have discussions on specific topics in-line with Chatter.

User Interface (UI) Design & Development

The design of your Salesforce Community has a major impact on the success of its implementation:

  • The user interface directly impacts how well your customers and partners adopt the solution. A simple, stream-lined user interface will result in increased adoption and success.
  • The design of your interface represents your business and brand. Having a custom look-and-feel makes your organization look put together, professional and cool.

With SMB we have a creative team that can design a new user interface for your Salesforce Community and a development team that can bring it to life.

IT Support Team Working Together

Our Salesforce Community Cloud implementation process.

We bring a blend of creative, interface and technical expertise together within a consistent process to create a Salesforce Community Cloud solution that is right for your business. Our Salesforce Community implementations are agile and ensure that our clients (and their customers) get the most of their investment in Salesforce Communities.

ANALYSIS

DESIGN &
INTERFACE MOCK UP

CONFIGURE

DEVELOP

REVIEW & UPDATE

TRAINING